Wednesday 23 November 2022

09:30 Chair’s opening remarks

John Harrington, Editor, PRWeek UK


09:40 Ensuring your communications are relevant - what can you learn from your colleagues in marketing about targeting?

  • Segmenting your internal data to identify meaningful employee groupings
  • What do targeted internal communications mean for inclusivity?
  • How could your internal marketing colleagues help?
  • What should be the relationship between internal comms and marketing?

Marghaid Howie, Global Head of Social Media and Continuity Communications, Thoughtworks


10:05 PANEL DISCUSSION: Balancing act: what is the right relationship between HR and internal comms?

  • Creating an effective working relationship between human resources and communications
  • Should HR have more access to / exposure through IC than another stakeholder and vice versa?
  • When should HR give the communications function space to do its thing?
  • Clear reporting lines: exploring the pros and cons of different organisational and ownership structures for IC

Himangini Khanna, Global Head of People Engagement, Epidemic Sound

Jennie Rayner, Head of Internal Communications, Department for Levelling Up, Housing and Communities

Amy Devlin, Internal Communications Manager, Thoughtworks

Annique Simpson, Internal and Change Communication Specialist

11:00 Morning networking break

11:30 PANEL DISCUSSION: Managing executive communications - supporting your senior leadership team

  • Ensuring consistency between your leadership’s external and internal communications
  • Persuading leaders to reflect your desired culture and positive work life balance
  • Encouraging leaders to be empathetic and vulnerable with employees, in a safe way
  • Giving equal share of voice to different functions: Managing demands and expectations of senior stakeholders vying to broadcast their messages
  • Staying objective - what does the business really need to know?

May Holloway, Head of Internal Communications, British Transport Police

Satnam Kaur, Director of Internal Communications and Engagement, Priory MEDIAN

Beatrice Ngalula Kabutakapua, Business Storytelling Coach and host of podcast ‘thank god it’s monday’


12:10 Revealing the state of play of internal communications post-COVID and what your employees really want from you

  • Identifying changing perceptions of internal communications post-COVID
  • How does the leadership's perception of internal communications differ from that of the rest of the business and what does this mean for you?
  • Ensuring office and remote workers receive the same standard and frequency of communications from you
  • Knowing your workforce better - the role of simplicity, segmentation and personalisation in modern internal communications

Nick Seymour, Editorial Director & Internal Communications Lead, Rostrum

12:50 Networking lunch break

14:00 PANEL DISCUSSION, LANGUAGE FOCUS: Getting your tone right: The pivotal role of language in internal communications

  • Reflecting the culture of your organisation in the language you use
  • Policing your language for inclusivity; as routine in everything you do
  • Bridging potential disconnects between the language used by your senior executives and the language / culture of the organisation
  • Finding a common language that works to engage everyone in the business
  • Watching out for potential triggers within your language

Lottie Bazley, Internal Communications Consultant, Staffbase

Noha Al-Afifi, Director of Fundraising and Communications, Arthritis Action

Gabriella Santa Cruz, Communications and Engagement Manager, OPEN Health Communications

14:40 Conference chair’s closing remarks

14:45 Please grab a coffee and take your seat at our career development workshop designed for all levels of internal communicators.


WORKSHOP: Propelling your career forward in a way that's right for you: Where can a career in internal comms take you in the long-run?

  • Inspiring your thinking about the future of your work and how it fits in with your life
  • Why it’s good to "squiggle": Investing in your career development and gathering support
  • Getting the balance right: Protecting yourself from over-working and getting burnt out
  • Building the confidence to raise your profile as an expert internal communicator
  • Creating your path to a seat on the board, if you want one, and practical steps to progress for all levels

Amy Watt, Founder, MegaWatt Coaching

15:30 Close of conference

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