10:00 Chair’s opening remarks
John Harrington, Editor, PRWeek
10:05 Building inclusive organisations – focusing on the evidence and measuring results

Fireside chat

  • Building inclusive organisations - taking a holistic community driven approach
  • Effective ways to engage stakeholders and measure impact
  • How to define success metrics of D&I and its impact across your organisation
Vic Miller, VP of Global Comms, Brandwatch
Abadesi Osunsade, VP Global Community & Belonging, Brandwatch
John Harrington, Editor, PRWeek
10:35 Session break
10:50 Driving dynamic collaboration to drive an integrated response to the crisis and beyond

Case study presentation

  • How to create one company voice to maximise clarity, engagement and unity
  • How to work with the business in a crisis as an entirely joined-up team
  • How to collaborate successfully to improve our reputation
Jim Black, Corporate Internal Communications Director, BT
Richard Farnsworth, Corporate External Communications Director, BT
11:20 Session break
11:40 Enhancing employee experience to drive productivity, better products or services, and innovation

Fireside chat

  • Improve productivity and morale in the virtual office environment
  • Using strategic internal comms to create and maintain a happy, focused and motivated team
  • Explore the difference between employee experience and internal communication
Bessie Kokalis, Vice President, Global Internal Communications, Philip Morris International
Himangini Khanna, Global Head of Internal Comms and Special Projects, Epidemic Sound
12:00 Networking Lunch
13:00 Realising a human connection in the digital world

Case study

  • Understanding which digital platforms drive authentic communication in your organisation
  • Avoid a digital deluge with a joined-up approach to virtual comms
  • Capitalise on the opportunities offered by digital channels to open up authentic dialogue
Matthew Batten, Director of Communications, Church in Wales
13:30 Session break
13:45 Make it Happen: 4 key principles for the next generation of internal communications

Case study

  • How a more down-to-earth leadership communications style can improve staff engagement
  • Making communication a two-way street
  • How to promote virtual teams and training
Anne-Marie Kiernan, Head of Internal Communications, Kellogg's EU Corporate Affairs
14:15 Session break
14:30 The Big Question: What does the future hold for internal comms?

Closing keynote

  • Developing a hybrid comms strategy for a semi-remote future workforce
  • Offering the same opportunities to all staff members whether working remotely or otherwise
  • Ensuring the entire employee lifecycle provides an inclusive experience for all staff
  • Recognising and rewarding all staff fairly in the virtual space
Amy Lawson, EVP, Communications & Events, Sage
15:00 Chair’s closing remarks
John Harrington, Editor, PRWeek
15:10 Close of Conference

Sponsorship and exhibition opportunities
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