Wednesday 24 November 2021 |  Thursday 25 November 2021

08:50 Chair’s opening remarks

09:00 Innovating to make a real impact on business value and performance

Panel discussion

• As employees are considered the most valuable asset, how do you realign your communications strategy to support your company’s strategic vision?
• How do you enable an employee experience that creates a true dialogue with your staff?
• Technology as an enabler in creating seamless employee experience
• The real challenge – how do we keep remote workers engaged with the wider organisation?

Marissa Munnings, Head of Internal Communications, International, Kraft Heinz
Patrik Edvardsson, Internal Communications Manager – Corporate Affairs, Linklaters
Jo Bleasdale, Director of Internal Communications, Entain

09:25 Providing a platform to energise and inspire during an unprecedented time of social distancing pandemic

Fireside chat

• Keeping a global workforce engaged and connected while physically apart through new, creative digital programmes
• Drawing on employees’ shared passions to create impactful internal communications programming that can be leveraged at any organisation
• Equipping employees with content and resources to help navigate the new remote working reality 
• Emphasising the importance of senior leader participation and engagement 
• Always bring it back to the basics – building on a strong functional and cultural foundation

Bessie Kokalis Pescio, Vice President, Global Head of Internal Communications, Philip Morris International

10:35 Coffee break

11:05 Building a successful internal communications strategy in times of transformation and crisis

Presentation

• Top tips to setting the right aspirations for internal communications function within the business – the power of “Putting leadership at the heart of everything we do” approach
• COVID-19 pandemic as a real game changer in raising the profile and elevating the role of internal communications from tactical function to strategic advisor
• Designing a winning channel strategy mix, content planning and structuring your team for success – from design to implementation
• Developing a new hybrid working model – lessons learned

Vicki Davies, Director of Internal Communication, National Highways

11:30 How can internal comms impact employee wellbeing and mental health?

Panel discussion

• Exploring the growing role of internal communications department in supporting employee wellbeing
• The link between employee wellbeing and diversity, equity and inclusion
• Supporting the wellbeing activities  in our internal communications organisations and ensuring we take care of ourselves too

Becky Murch, Head of Internal Communications, Bristol Clinical Commissioning Group

Fiona Murton-Taylor, Internal Communications Manager, John Whitgift Foundation
Andrea Henry, Global Head of Diversity, Inclusion and Wellbeing, Collinson

12:15 The role of internal communications in creating more diverse and inclusive organisations

Fireside chat

• Building a company culture where everybody feels included and valued - and how that drives towards organisational goals
• The role of internal communications in celebrating diversity and inclusion - without losing authenticity
• Best practice and tips for creating and executing an inclusive internal communications plan

Marghaid Howie, Global Head of Social Media & Continuity Communications, Thoughtworks

12:40 Networking Lunch

13:40 Proven ways to measure the strategic value of internal communications 

Case study presentation

• How do you quantify and measure the impact of internal comms?
• Building the right mindset beyond the measurement of outputs and incomes - pushing for communication objectives that can be measured in terms of behaviour and actions
• Debating the impact of new ways of working on measurement challenges

Noha Al Afifi, Director of Marketing Comms, Arthritis Action

14:05 Promoting company culture through internal communications - how to make communication a conversation?

Case study presentation

• Crafting authentic internal network by aligning communication channels and company culture
• Engaging in dialogue in a crisis to stay connected to employees - how do you promote active communication behaviours?
• Creating compelling personas to improve the success of your digital first internal communication strategy

Kirsty Walden, Head of Internal Communications, Virgin Media O2

14:30 Realising the true potential of internal communications – what does the future hold for the function?

Panel discussion

• What role does internal communication play in helping to transform organisations?
• How do you remain agile and innovative whilst communicate effectively to a changing workforce?
• Discussing the need for upskilling and the internal communications talent challenge
• Understanding people, cultures and new ways of working to achieve higher levels of employee engagement and productivity

Michelle Wade, Head Of Communications, Managed Services and Projects & Consulting, Cloud Infrastructure Services, Capgemini

Zoe Shaughnessy, Head of Internal Communications, British Heart Foundation
Oli Cavaliero, Head of Employer Brand, Honest Burgers

15:15 Chair’s closing remarks

15:30 Close of conference

Wednesday 24 November 2021 |  Thursday 25 November 2021