Thursday 14 January 2021 |  Friday 15 January 2021

10:00 Chair’s opening remarks

10:05 What does the ‘new normal’ look like for internal communications?

Panel discussion

• What does the future of internal communications look like?
• How do you make the normal fresh and interesting to maintain engagement?
• How can you maintain your central and strategic position beyond the crisis?

Alba Guerra Recas, Global Internal Communications Director, Puig
Naomi Jones, Communications Director. SUEZ
Jess Lonsdale, Internal Communications Director, Virgin Media
Rachel Miller, Director, All Things IC

10:45 Session break

11:00 Leadership strategy: communicating effectively with authentic conversation

Case study presentation

• Maximise engagement through authentic and personal stories
• Working with senior management as a partner rather than a service
• Handling fast-changing strategies clearly and effectively to your employees

Vicki Davies, Director of Internal Communications, Highways England

11:45 Using behavioural science to gain buy-in for change across your organisation 

Fireside chat

• Improving employee experience and driving engagement in times of change
• Understand the drivers for change behaviours and make it feel authentic
• Effectively manoeuver modernising, reorganising, redundancies and restructuring 

Dr Alexandra Dobra-Kiel, Banking & Capital Markets Insight Lead, Deloitte
Arvind Hickman, News Editor, PRWeek

12:15 Networking lunch

13:15 Pulse check: measuring internal communications

• What are the core measurement principles in the virtual space?
• How to illustrate measurable results and a worthwhile ROI?
• What are the most effective, meaningful and impactful ways to communicate with your stakeholders, customers and employees?

Noha Al Afifi, Director of Marketing and Communications, Arthritis Action
Nana Berchie, Global Head of Internal Communications & Engagement, Arcadis
Rebecca Murch, Head of Internal Communications, Bristol Clinical Commissioning Group
Chair: Advita Patel, Director, CommsRebel

14:20 Session break

14:40 Nurturing a healthy workforce to strengthen your business

Panel discussion

• Where is the line on work/life balance?
• How ethical and appropriate is it to ask employees to spend more time online?
• How much can we expect employees to engage?
• Caring for the comms team - through this me and my team have been exposed to the indecision and confusion from business leadership
• What are you doing to support your staff and tackle loneliness and isolation?

Kiran Bolla, Head of Internal Communications and Engagement, Environment Agency
Hannah Wilkinson, Head of Strategic Communications & Internal Engagement, British Red Cross
Abby Guthkelch, Global Communications Solutions Lead, Workplace by Facebook
Alice Ackermann, Global Communications Manager, Hostelworld
Chair: Harriet Small, Founder, No. 84

15:45 The digital workplace: creating that ‘water cooler moment’ online

• Make everyone feel part of something by using a social media model
• Is the intranet dead? New platforms and channels to drive engagement
• Building an infrastructure to support a real-time, fluid, two-way communication with your whole organisation

Julian Hunt, Vice President, Public Affairs and Communications, Coca-Cola

16:15 Chair’s closing remarks

16:20 End of Day 1

Thursday 14 January 2021 |  Friday 15 January 2021