08:40 Registration and refreshments
09:10 Chair’s opening remarks
Rachel Miller , Founder, All Things IC
09:20 The secret recipe for building a best-in-class hybrid working culture
Presentation
- Raising awareness about the cultural challenges that firms face in the context of hybrid working
- The latest behavioural science and neuroscience insights to build a best-in-class hybrid working culture
- What cultural safeguards firms can implement to maintain trust and engagement in a hybrid work context – the impact on internal communications
Dr. Alexandra Dobra-Kiel , Banking & Capital Markets Insight Lead, Deloitte UK
09:45 The role of internal communicators in embedding new ways of working post pandemic
Panel discussion
- Avoiding the pitfalls of a one-size-fits-all approach to future work design – debating pros and cons of various models – return to office, work from home, as well as blended models
- The rise of a hybrid workplace - defining what hybrid means for your organisation and helping business stakeholders to create and communicate a successful hybrid working model
- Rethinking all the ways in which employees interact with the workplace as well as how leaders work and communicate with their employees to get work done
Pippa Rees , Head of Internal Communication UK&I, Experian
Hannah Wilkinson , Head of Strategic Communications and Internal Engagement, British Red Cross
Corinne Mills , Director of People and Organisational Development, Alzheimer’s Society
10:30 Demonstrating the true value of internal communications – how to be seen as an active enabler and an integral part of the business
Case study
- Top tips to leading through influence and ensuring effective stakeholder engagement
- How do we build and maintain a culture of sharing, learning, agility and authenticity
- Ways to support collaborative working and creating a sense of belonging and meaningful connections in a virtual team working environment
Jennifer Riley Harrison , Internal Comms and Employee Engagement Manager, Hackney Council
11:00 Networking break
11:30 Using channels to facilitate meaningful connections and drive innovation in a blended working model
Case study
- Democratisation of internal communications – exploring channels which empower staff and encourage two-way communication
- Lessons learned from lockdowns – what can we incorporate into long-term internal communication plans
- Optimising channels and campaign content to help your staff to build better relationships with their colleagues
Vanessa Unwin , Global Head of Internal Communications, Hitachi Rail
11:45 Winning communication channels to connect remote workers and boost their engagement
Panel discussion
- Debating which channels and tools promote an open and honest communication
- Empowering team leaders and helping them to be more accessible and visible
- Moving from colleagues to ambassadors – how do you enable conversation with your audience and improve their channel experience?
- How to keep staff connected in an age of working from home and social distancing
Adrian Ma , Founder and Managing Director, Fan Club PR
Keith Coles , Head of Communications, Brunel University London
Vanessa Unwin , Global Head of Internal Communications, Hitachi Rail
Lottie Bazley , Advanced Communications Consultant, Staffbase
12:30 Networking Lunch
13:30 Reframing belonging for our time
Afternoon workshop
- Defining belonging – what does it mean and why is it so important now?
- The role of internal communication team in fostering belonging in the workplace – from getting leadership support to creating communication that provides clarity
- How do you provide the same communication and experience to every employee, regardless of their location?
Isabel Collins , Founder, Belonging Space
14:20 Coffee break
14:50 The true value of internal communications in communicating and fostering diversity and inclusion
Case Study
- Strategic partnering – how to win trust, respect and confidence of the CEO and the board
- Internal communications role in designing for diversity and inclusion
- Facilitating two-way engagement with frontline staff and leadership to drive diversity, inclusion and shape decision making
Caroline Chivers , Strategic Business Partner to the CEO, Marie Curie
Paul Knox , Deputy Head of IC, Marie Curie
15:15 Supporting leaders to deliver effective and efficient internal communications in unprecedented times
Closing Keynote
- The growing role of internal communications department in helping leaders to build supportive cultures
- Top tips to working with different audiences and stakeholders to add value
- The importance of internal communications in company’s ESG strategy
Naomi Jones , Communications and Marketing Director, Suez
15:45 Chair’s closing remarks
16:00 End of conference
Speaking opportunities
Please contact Charli Veale via charli.veale@haymarket.com.
Sponsorship opportunities
Please contact Jess on +44 7584507938 or jessica.wain@haymarket.com
General enquires
Please call +44 (0)20 8267 4011 or email conferences@haymarket.com.