Workshop day - 16th half-day

09:00 Registration and refreshments

09:30 Chair's opening remarks

Aseem Sood, Chairman, AMEC

09:30 Workshop 1: Where to start with planning & behaviour mapping

10:45 Workshop 2 : Mapping your customer journey

12:00 Workshop 3: The Reboot with Ben Levine and John Deakin

13:00 End of workshop day