Adam Davidson, Senior Director, FTI
Adam is a Senior Director for FTI’s Strategic Communications segment. Adam works across financial, corporate and crisis communications briefs, helping a range of private and public companies navigate complex periods of change. He's advised clients on preparing for and responding to numerous crisis situations, including product recalls, accidents, cyber incidents, personnel issues and more. He often helps clients to establish effective crisis comms practices and protocols to ensure they are ready for any eventuality. Adam is also one of the authors of FTI Consulting’s Anatomy of a Crisis research series. The first issue published in 2017 analysed 100 crises over the last 20 years to make predictions about future events. The second edition, looking at market reactions to bad company news, was published in January 2019.
Andrew Tucker, Vice President, Data Science Director, Reputation Institute
Dr. Andrew Tucker is Vice President, Data Science Director, and a member of the Reputation Institute’s Global Leadership Team where he champions the company’s digital reputation data practice. Andrew founded Mettle Consulting which was acquired by RI in 2018. RI’s data science team applies state-of-the-art digital media aggregation and machine learning to the RepTrak methodology to service clients across their reputation intelligence needs. Andrew has delivered machine learning programs for PwC, Accenture, and McKinsey, and has built natural language processing solutions with both Oxford and Cambridge University Computer Science departments. Andrew holds a PhD with Distinction in Political Science from Georgetown University and has taught at University College London and Brunel University.
Andy Black, Senior Product Manager, Signal
Andy has worked in AI-powered enterprise search and intelligence products for the last decade. Previously at BAE Systems, he built software to prevent organised financial crime at the world’s largest banks, using intelligence-grade text analytics, graph analysis and predictive modelling. He has a Master’s in UX/HCI and a first-class Bachelor’s in Mathematics.
Chris Turner, Director of Corporate Affairs, Royal Bank of Scotland
Chris Turner is the Director of Corporate Affairs for the RBS group. Chris has helped navigate the bank through several high profile reputational issues, as well as launching successful proactive PR campaigns for its brands, including NatWest, Royal Bank of Scotland, Ulster Bank and Coutts. Prior to this Chris worked in the Prime Minister's Press Office at Number 10 Downing Street for five years where he was a spokesman on business and economic issues and led a number of high profile cross-government campaigns and projects. He also worked at the Department of Business where he led on communicating the Government’s energy strategy and as a researcher for a Member of Parliament.
Heather Griffiths, Head of Communications, Gatwick Airport
Heather Griffiths is Gatwick Airport’s Head of Communications. She is an ex-journalist who started her corporate communications life writing employee magazines. After honing her strategic communications skills agency-side, she moved in-house at Gatwick leading media relations. She worked in EY’s EMEA communications team before moving back to Gatwick to lead employee engagement. In her current role, Heather oversees Gatwick’s press office, internal communications, corporate website and social media channels. As you’d expect, crisis response forms a very important part of airport life!
James Melville-Ross, Senior Managing Director - FTI
James Melville-Ross is a Senior Managing Director in the Strategic Communications segment of FTI Consulting. He has over 25 years of extensive strategic communications experience. He has built a strong track record in providing senior counsel to companies in areas such as reputation management, financial communications, employee relations, issues management, media relations and capital markets transactions. Acting as a senior counsellor to some of the world’s best-known companies, he has extensive investor, media and employee relations experience in connection with many high-profile situations. James also brings wide ranging experience in the field of Crisis Communications, having handled many situations on behalf of companies whose reputation is under attack, including product recalls, investor activism, public protests, cyber breaches and more.
Joanna de Koning, Global Head of Corporate Communications, Just Eat
Jo is Head of Corporate Communications at Just Eat, the FTSE 100 marketplace for online food delivery, where she is responsible for external and internal communications and public affairs. Prior to joining Just Eat, Jo worked in the European comms team at McDonald’s, coordinating reputation building and issues management initiatives across 38 markets. Jo started her career agency-side at Fishburn Hedges where she spent 8 years before making the move in-house.
Jonathan Hemus, Managing Director, Insignia
Jonathan Hemus is managing director of specialist crisis management consultancy Insignia and has more than 30 years’ experience in crisis communication. He established Insignia ten years ago with a mission to help organisations do and say the right things under the intense pressure of a crisis. Since then, the Insignia team has worked with leaders of organisations as diverse as Cathay Pacific, DP World, Henley Business School, Lidl, Luton Airport and NFU Mutual to protect their reputations through crisis management planning, training, exercising and advice. Jonathan has led crisis simulations in Chilean copper mines, coached senior government officials in Dubai, advised the International Cricket Council as it grappled with match-fixing and even persuaded 100 in-house lawyers to work more collaboratively with their communication colleagues when responding to a crisis.
Kate Hartley, Co-founder, Polepeo
Kate Hartley co-founded Polpeo (www.polpeo.com) in 2013 with Tamara Littleton, CEO of global social media agency, The Social Element. Polpeo simulates how a crisis unfolds and spreads over social and digital media, so that communications teams can prepare for and rehearse managing a crisis in a closed, private environment. Kate has 25 years’ agency-side experience in crisis and reputation management and corporate PR. She has spoken and run workshops on the impact of social media on crisis management at international events, including SXSW, The Global PR Summit, PR Week’s Crisis Comms, The Communications Directors’ Forum, and Social Media Today’s Social Shake Up. She is a member of the CIPR and the PRCA, and sits on the PRCA’s digital steering committee which is designed to shape digital best practice in the PR industry.
Kirsten Walkom, Global Communications Director, Save The Children
Kirsten Walkom is an established global communications leader who has developed world-class brands in over 120 countries. Recently named one of the Global In-House PR professional of the year by industry standard, PR Week, Kirsten offers her client’s extensive reputation management and corporate, creative, and branding communications experience. She has worked with UN organisations, NGOs, international governments, FTSE 100 companies, heads of states, members of the Royal Family, and high-level personalities. Throughout her career, Kirsten has dealt with some of the world’s most challenging problems, including issues of safety and security; global immigration and migration; war and conflict; fraud and financial mismanagement; and issues of corporate litigation and governance.
Klare Kennett, Assistant Director, External Affairs Marketing and Communications, RSPCA
Klare Kennett is the Assistant Director for Marketing and Communications for the RSPCA with more than 20 years’ experience in journalism and the charity sector. She heads the press, broadcast, digital, branding, events, marketing and internal communication teams. Prior to joining the RSPCA, she worked as a newspaper journalist and in fitness public relations. Klare is passionate about brand reputation and driving people be part of the charity. She also loves animals (has lots of rescue ones at home!) and is keen on fitness and skiing and scuba diving.
Natalie Deacon, Executive Director of Corporate Affairs, CSR and Sustainability, Avon
Natalie Deacon, Executive Director Corporate Affairs, CSR and Sustainability Avon Cosmetics, and President of the Avon Foundation for Women. Natalie has 20 years’ experience in communications and has managed reputation for organisations across diverse industries and geographies. She’s led on crisis management both in-house and agency-side, leading on both proactive issues management and reactive crisis communications. In her current role, Natalie plays a key role in developing and executing Avon’s global communications and corporate affairs strategy. She leads communications activities across multiple stakeholder groups from consumers to charities and NGOs to engage a broad stakeholder mix in Avon’s brand and corporate story.
Nicola Green, Corporate Affairs Director, Telefónica UK Limited
Nicola Green was appointed as Director of Corporate Affairs at Telefónica UK Limited (O2) in 2016. With responsibility for Public Affairs, Internal and External Communications, Nicola works directly with Telefónica UK’s CEO and offers strategic counsel and guidance to the Executive Leadership team. Nicola is a communications industry figurehead, an active campaigner for Women in PR and a regular feature in PR Week’s UK Power Book. In May 2018 she graduated with a Non-Executive Director Diploma from The Financial Times.
Phil Hall, Chairman, PHA Group
Phil specialises in crisis management and spends much of his time protecting the reputations of clients and individuals. Phil rose to be editor of Britain’s bestselling newspaper for five years before taking up the reigns as editor-in-chief of the world’s most well-known celebrity magazine. He later became editorial director of development for Trinity Mirror, Europe’s largest newspaper publishing group. Phil has been named in the top ten crisis management advisors in the PR Week Powerbook and Spears 500.
Philip Allport, Director of Communications and Public Affairs UK & Ireland, Norwegian Airlines
Philip Allport has worked in aviation PR and crisis communications for over a decade. As Director of Communications and Public Affairs for Norwegian in the UK and Ireland Philip leads a communications team supported by colleagues across the globe. Philip started his PR career at British Airways before moving to a PR consultancy to manage numerous travel clients including Qatar Airways, Finnair and Aer Lingus.
Pierre Goad, Group Head of Communications, HSBC
Pierre is Group Chief Communications Officer and a Group Managing Director of HSBC Holdings plc. Pierre first joined HSBC in 2001 in Hong Kong, moving to London in 2003. In 2010, he left to join Zurich Insurance Group as Head of Communications. He rejoined HSBC in 2011 and became a Group Managing Director in 2015. Former HSBC appointments include: Head of Corporate Development, Europe, Middle East and Global Businesses; Global Co-Head of Communications; and Director of HSBC Bank Canada. Pierre was a correspondent and editor at the Canadian Broadcasting Corp., The Wall Street Journal in Canada, and The Asian Wall Street Journal in Hong Kong and Singapore. He is a Canadian and British citizen and Hong Kong permanent resident. Pierre is Vice- President of the European Association of Communication Directors and founding President of the Asia-Pacific Association of Communication Directors.
Richard Scott, Executive Director, Corporate Affairs, Virgin Trains
Richard is responsible for internal and external communications at Virgin Trains, including media, public affairs, consumer pr and social media. He is one of the executive directors, reporting to the MD and shareholders. Richard joined Virgin Trains in March 2014 from Heathrow, where he was Head of Media and led the press office during the third runway campaign and numerous front page crises. Prior to that he spent nearly 15 years at the BBC, including two and a half years as Transport Correspondent.
Zoe Clapp, Chief Marketing & Communications Officer, UKTV
Zoë is a member of the executive board at the multi-award winning media company, UKTV. Reporting to the Chief Executive, Zoë is responsible for the Marketing, Communications and Creative departments of Britain's largest multichannel broadcaster. She also oversees its in-house production facility.In 2016, Zoë was promoted from Communications Director to Chief Marketing & Communications Officer. She joined the broadcaster in 2005 as Press Officer. Zoë graduated from the London College of Fashion in 2000. She is non-executive director for Thinkbox, the marketing body for commercial TV in the UK; and for ISBA, the Voice of the British Advertiser; and a member of WACL.Zoë leads UKTV's company-wide Management and Brand Academies, teaches the Future Leaders programme for Creative Equals, and mentors creative leaders at Cannes Lions.