In the immediate aftermath of Dunblane, the continuing travails of the
CSA attracted little attention, although the headlines of the nine items
which covered the Ombudsman’s latest report were almost universally
Oddly, less than half the articles drew on examples offered by the
report, and only one carried any Opposition comment. There was little
comfort for new CSA boss Ann Chant in the report or the coverage. Tales
of administrative confusion and delay abounded, although the message
that there had been improvements was carried in four articles.
The battle for compensation for CSA mistakes was a frequent theme. The
Times quoted the case of a man who eventually received pounds 3.20.
Whatever defences the CSA had prepared were rarely reported. Chant’s TV
argument that cases cited pre-dated the changes went unrecorded and the
only slightly positive piece, in the Sunday Express, attacked the
Ombudsman for taking longer to deal with complaints than the CSA did.
Evaluation and analysis by Carma International. Cuttings supplied by
Standard Press Analysts, What The Papers Say’ can also be found at :