Housing Ombudsman Service (HOS) seeks agency to manage reputation

The Housing Ombudsman Service (HOS) has a brief out for a PR consultancy.

Rented accommodation: HOS scrutiny
Rented accommodation: HOS scrutiny

The HOS is an independent service set up to deal with complaints and disputes ­inv­olving providers of housing services, including landlords and letting agents. It is funded by the Department for Communities and Local ­Government.

The brief is for an agency to draft a communication and engagement strategy and put it into practice by setting in motion a programme of ­activities.

The HOS has proposed that activities could include res­earch and feedback exercises, to be carried out either by ­ext­ernal agencies or internally by its own staff.

The Government plans to crack down on bad landlords. Proposals under consideration include a new national register of every private landlord in England.

It also wants an improved complaints and compensation procedure for tenants and a change in the law to ensure tenants have a minimum of two months notice if they have to leave because their landlord’s property has been repossessed.

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