From our Readers - 'Sorry' is the hardest word for bankers

Bankers don't do 'sorry'. It was so predictable ... how long it would take the bankers to lay into the media and anyone else who does not fall in line with their messaging (News, 23 January). This includes, staggeringly, the taxpayer.

During this current credit crisis they have appeared arrogant, out of touch and oblivious to the situations many people are experiencing.

This approach seems part of the industry's corporate DNA, and something they seem to be unable to control. The magic word missing during the clearing up of that financial mess was 'sorry'.

The issue is not, as bankers claim, the media or anyone else not understanding their business. It's more a case of bankers losing the basics of human relations, humility or empathy. And shooting the messenger just won't work.

- Alan Lane, CEO, VASGAMA.

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