During this current credit crisis they have appeared arrogant, out of touch and oblivious to the situations many people are experiencing.
This approach seems part of the industry's corporate DNA, and something they seem to be unable to control. The magic word missing during the clearing up of that financial mess was 'sorry'.
The issue is not, as bankers claim, the media or anyone else not understanding their business. It's more a case of bankers losing the basics of human relations, humility or empathy. And shooting the messenger just won't work.
- Alan Lane, CEO, VASGAMA.