But I think there is a case for the PRCA's idea. Some people still feel unable to complain about pressure.
The civil service and the Government also need to rebuild trust in government communication. They did themselves no good by essentially dispensing with the tried and tested rules - Guidance on the Work of the Government Information Service.
Phillis was wrong about the Government Information and Communication Service in two crucial respects. It was fit for purpose in retaining a strong professional ethos, and it was excellent at managing a recruitment process that valued high standards. Perhaps that's why the Government was so keen to see it go.
Mike Granatt, partner, Luther Pendragon.