Banking industry Insider's Guide: UK banks' reputation managers

The turmoil afflicting the global financial markets took another twist this week as Bradford & Bingley followed Northern Rock into the Government's hands. With the glare of the UK media fixed on the banking sector, Alec Mattinson outlines the key comms players charged with reassuring stakeholders


Reputation for conservatism under threat after HBOS takeover. Merged bank will hold 28 per cent share of embattled UK mortgage market.

Mark Lidiard, Group comms director

Joined in February 2008 from mining firm BHP Billiton.

Michael Oliver, Director of investor relations

Leigh Calder & Amy Mankelow, Senior managers, media relations

Agency Finsbury


Shares fell more than 90 per cent in year before Lloyds' rescue.

Shane O'Riordain, Group comms head, Bank of Scotland

Has increasingly featured in media. Previously general manager of group economics at Halifax.

Paul Fincham, Head of media relations - retail

Mark Elliott, Head of media relations - corporate

Charles Wycks, Director of investor relations

Agency Brunswick

advising on takeover


Reported record profits in March due to strength in Asia, despite being exposed to $17bn of bad debt. This week announced 1,100 global job cuts.

Richard Beck, Group comms director

Long-serving comms head, previously media relations head at Midland Bank before HSBC merger in 1998.

Richard Lindsay, Head of group media relations

Martin Lord, Head of government relations

Agency Maitland


Has been hit by US sub-prime but announced a £7bn profit in February.

Howell James, corporate affairs director

Joined this year following four years as the Cabinet Office's permanent secretary for government comms.

Alistair Smith, Head of media relations

Jane Atkin, Corporate comms director

Christine Farnish, Sustainability and public policy director

Agency Brunswick


The remaining independent UK bank under most pressure. Struggled with rights issue and accused of overpaying for Dutch bank ABN Amro last year.

Andrew McLaughlin, Group comms director

Joined as group chief economist in 2005 after corporate finance advisory work with Ernst and Young.

Carolyn McAdam, Group head, media relations

Andrew Wilson, Head of group corporate affairs

Alan Watt, Head of group brand comms

Agency (None retained)


Mortgage book nationalised over the weekend and retail operations sold off. Mortgage portfolio heavily weighted to buy-to-let and self certification products.

Tony McGarahan, Head of comms

Took on newly created position in August. Previously at AXA, Equitable Life and Taylor Woodrow.

Nickie Aiken, Head of public relations

Katherine Conway, Head of investor relations

Agency Finsbury


In the process of joining Abbey National and B&B's retail banking in being taken over by Spanish banking giant Santander.

Stuart Dawkins, Director of corporate comms

Responsible for media relations, investor relations, internal comms, external affairs and CSR.

Ginny Broad, Head of corporate comms

Fiona Tizzey, Group CSR and diversity manager

Agency Brunswick


The London-listed bank makes more than 90 per cent of its profits from Asia, Africa and the Middle East. Has not escaped the global meltdown unscathed, but has little US sub-prime exposure.

Romy Murray, Head of corporate affiars

Took on role in 2006, previously head of investor relations at the bank since 2004.

Tim Baxter, Head of external comms

Dan Mobley, Head of government relations

Agency (None retained).

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