Comms included in survey

A newly developed resident satisfaction survey from the Department of Communities and Local Government (DCLG) will include questions on the quality of comms after local councils lobbied for its inclusion.

Aiken: '50 to 100 councils complained'
Aiken: '50 to 100 councils complained'

The Place Survey will replace the old Best Value User Satisfaction Survey. It includes questions for 19 satisfaction indicators such as public services and community safety, which will be sent to residents across the country in the autumn.

When the draft questionnaire was issued to councils for approval between December 2007 and February this year, there was no section on comms. Councils consequently lobbied for its inclusion.

Alex Aiken, Westminster Council head of comms and LGcommunications executive committee member, said: 'I think the Government recognised that it had left out a critical question on a driver of satisfaction, after getting pressure from local authorities.'

Aiken estimates that between 50 and 100 councils complained about the oversight.

Residents will now be asked how well informed they feel about areas such as how and where to register to vote, how to complain about local public services, and what to do in the event of a large-scale emergency.

LGcommunications is a national body made up of council comms chiefs who work to raise the standard of comms in local government.

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