Local authorities are failing to provide services to people who desperately need social care on a daily basis, albeit through a lack of government funding.
It leaves carers at breaking point, and vulnerable and severely disabled people with high-level care needs isolated without support. And each day a new cut in service is leaked out by a local paper.
If councils have an image problem, it is because of the failure to adequately communicate the causes of the crisis in social care.
Sam Heath, press and PR manager, Mencap.