Director of comms Simon Bottery will leave at the end of the year, while head of media Sarah Miller has just taken up the head of news post at the Charity Commission (see above).
Head of government and parliamentary affairs Mark Atkinson’s role has been abolished but he has been handed the newly created position of head of press and public affairs. He will lead a team of four, which will include Catherine Torazzo, a new senior press officer who joins from the Citizenship Foundation on 5 November.
The overhaul involves the charity streamlining seven divisions into four. It comes in response to a reduction in funding from the Department of Business, Enterprise and Regulatory Reform.
The policy and communications divisions have been merged to create a public policy division. This is headed by the former policy division head Teresa Perchard.
The charity will also start recruiting for a comms chief in the coming months.
Citizens Advice recently launched a webgame called ‘Remove Your Worries’, to encourage 16- to 25-year-olds to use its services. It hopes to combat the findings of last month’s NOP poll, which found that while this age group are the most likely to say they need help, only 12 per cent says they would be prepared to visit an advice agency.