How Now to work on Lewisham website

The London Borough of Lewisham has briefed public sector specialist How Now Communications to carry out a review of its online communications.

Browne: will make site easier to use
Browne: will make site easier to use

The council is keen to imp­rove the way it communicates with residents online by making the site more int­eractive. The website overhaul is part of a wider review of the council’s customer service strategy.

Agency director Mike Browne said: ‘The site is very one-dimensional and we will be looking at ways of making it easier to use.’

Ideas under consideration in the review, which is exp­ected to conclude within six weeks, include email bulletins of news to residents.

Browne, who reports to the council’s head of communications Rob Yeldham, added: ‘Councils need to move on in the way they communicate with residents online.’

Meanwhile... SOCITM, the organisation representing IT managers, has announced the shortlist of councils and services up for its Local Government IT Excellence Awards, which cover councils’ online communications as well as innovation in IT.

Those up for the gong are: Blackpool Council, Derbyshire County Council, Kirklees Council, London Borough of Hammersmith & Fulham, North Lanarkshire Council, and Wolverhampton Arts & Museums Service.

The organisation has also released a DVD on making sure websites are accessible to those with disabilities.

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