Hit or Miss... Many unhappy returns for HM Revenue

Tax need not be taxing but it has been for HM Revenue and Customs (HMRC). It was forced to admit to the latest in a string of major errors over tax credits. Having already blundered by asking cash-strapped families to return overpayments, it now emerges that it did not follow procedure and so has to hand the money back. The saga was made worse because HMRC tried to slip the news out just before the end of the last parliamentary session, meaning that the story became front-page news.

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