The UK's second biggest airport company is dismayed at the lack of positive press over the way its main site at Manchester coped with delays and luggage restrictions.
‘While the nationals were running stories on the "chaos at all UK airports", broadcast and regional press were showing how quickly Manchester had got back to normal,' said MAG group head of external affairs Russell Craig. ‘Manchester is currently processing baggage from Heathrow to help clear the backlog, but again, this has been ignored by the nationals, which have just focused on the disruption at [BAA-operated] Heathrow and Gatwick.'
The firm plans to send an open letter to nationals explaining that Manchester is bigger than Stansted and services more destinations than any other UK airport. A survey will show the group's airports contributed £3.5bn to the UK economy last year.
BAA, meanwhile, said it was satisfied with its comms response to the crisis.