Letter - Internal comms needs to show staff respect

Should we treat employees like customers? No - doing this suggests they are just another audience to be won over.

For the past 20 years, staff surveys have flatlined at 50 per cent in terms of satisfaction with internal comms. Your statistics - 'How to bring the workers on side' (28 April) - revealed more of the same.

So, how can we improve? First, leaders need to respect the contribution of their people and be transparent in their comms. Second, managers should lead dialogue at all levels. Third, credible and fast feedback processes should be set up.

This may sound like common sense, but despite some of your featured examples, it is still not very common.

Michael Pounsford, MD, Couravel.

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