Reputation monitor: Npower incurs customer wrath as M&S rides high

Npower’s reputation suffered this week when it announced price hikes that will add an average of £100 a year to customers’ bills.

The energy supplier blamed the increasing cost of gas, and asked customers to acknowledge that prices had been frozen for over a year. But the scale of the levy – 12 per cent for electricity and 13.7 per cent for gas – stole the headlines.

Marks & Spencer reported half-year profits of £308m, up from £258m a year ago. Meanwhile, Per Una founder George Davies
returned to the fold just one  month after quitting.

It was also a good week for low-cost airlines, with Ryanair reporting a rise in profits and easyJet – celebrating its tenth birthday –
announcing a year-on-year rise in passenger numbers.

The Bank of Credit & Commerce International (BCCI) remained at the foot of the table due to the collapse of its lawsuit against the Bank of England.

The Defence Aviation Repair Agency's decision to axe nearly 2,000 jobs put the maintenance firm in the bottom five. Five hundred of the jobs are based at the agency's £80m facility  in Wales. Funded by the Welsh Assembly,  the facility was opened only seven months ago.

Reputation Monitor is compiled from Thomson Intermedia's National News Index, a measure of media sentiment that excludes stock market reports and passing mentions.

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