Norfolk councils hire Grant Riches

Local government specialist Grant Riches Communications Consultants has been selected to audit comms for three councils in Norfolk.

Grant Riches will undertake a fundamental review of comms at Norfolk County Council, Great Yarmouth Borough Council, and Kings Lynne and West Norfolk Borough Council as part of  moves to increase public satisfaction with services.

'The more people know about council services the more likely they are to be satisfied with them,' said director Karen Riches.

The agency plans to interview senior staff and use information from focus groups to assess how the councils are perceived. The councils have made an agreement with the Government to raise satisfaction by ten per cent by 2007 in return for an extra £1.5m in funding.

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