'There are times in any career when you take a gamble on a new employee.
This is never more the case than when you hire someone with no experience of the industry.
'Louise was one of those gambles. When she applied to Spreckley Partners in 2000, her CV included time as a manager of a central London pub. I decided any 23-year-old who could handle chucking-out time when the clientele included Richard Harris must have something about her.
'I took her on as an account assistant and the gamble worked. Her take-no-prisoners approach has served her well. Nothing thrown at her ever fazed her - not from others in the agency, not from clients and certainly not from the press.'
Louise Andrews is now a senior consultant at Wildfire PR.