M&S director of comms Flic Howard Allen said Nuttall's background in large organisations undergoing change, including the BBC and Cable & Wireless, secured him the job. 'The biggest challenge is delivering the strategy (chief executive) Stuart Rose laid out last July of returning M&S to growth,' she said.
Nuttall will use all M&S's internal comms channels, particularly the internal version of Your M&S magazine, to explain the group's drive to improve products, make shopping in stores and online easier and enhance customer service.
Nuttall joins M&S as head of internal comms from GlaxoSmithKline, where he was corporate comms consultant.
He replaces Victoria Hicks, who quit for an internal comms role at Network Rail (PRWeek, 3 December 2004).