M&S makes moves to bring staff on side

Beleaguered British institution Marks & Spencer has hired internal comms expert Robert Nuttall to reassure its 66,000 staff of efforts to reverse its fortunes.

M&S director of comms Flic Howard Allen said Nuttall's background in large organisations undergoing change, including the BBC and Cable & Wireless, secured him the job. 'The biggest challenge is delivering the strategy (chief executive) Stuart Rose laid out last July of returning M&S to growth,' she said.

Nuttall will use all M&S's internal comms channels, particularly the internal version of Your M&S magazine, to explain the group's drive to improve products, make shopping in stores and online easier and enhance customer service.

Nuttall joins M&S as head of internal comms from GlaxoSmithKline, where he was corporate comms consultant.

He replaces Victoria Hicks, who quit for an internal comms role at Network Rail (PRWeek, 3 December 2004).

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