Tribunals council bids for greater ‘customer focus’

The Council on Tribunals is setting out to become more ‘customer-focused’ as part of the Government’s drive to improve public services and access to justice.

The public body, which oversees more than 80 different kinds of tribunal in Britain, is launching the campaign after drafting in public sector specialist Tribal MPC to implement it.

It aims to raise the organisation’s profile and develop ways to make tribunals more responsive to the public’s concerns and more accessible, following the Department for Constitutional Affairs’ White Paper on the subject, published in July.

Council chairman Lord Newton of Braintree said: ‘The Government is embarking on what is probably the most radical set of changes affecting tribunals in the council’s 46-year history. We need to widen our perspective and extend our connections to reflect the council’s own developing role.’

Tribal MPC is developing an electronic quarterly newsletter to send to individual tribunal members, academics and groups such as Citizens Advice, as well as government departments.

The agency has also been briefed to organise conferences and workshops nationwide from next spring where those involved in tribunals can discuss the White Paper. It will also provide media relations support.

Tribunals under the council’s remit include those for the Department of Trade and Industry and the mental-health review for the Department of Health.

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