NetCall picks ICIS for financial brief

Call centre software company NetCall Telecom has drafted in ICIS to handle financial comms as the firm rolls out its newly patented call-queuing software package.

The company, which is listed on the alternative investment market, has hired ICIS to handle all financial calendar work including its financial results, which were due to be announced this week.

The financial PR blitz comes just six months after the company secured a US patent for its Callback Telecommunication System and Method used in its QueueBuster product.

Unlike some conventional call management software, NetCall’s QueueBuster allows callers the option to hang up and keep their position in a call queue rather than stay on hold during periods when a firm receives a high volume of calls. The system will then phone callers back when they have reached the front of the queue.

In the six months to 31 December 2003, NetCall made £606,268, down from £829,409 for the same period in 2002.

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