DIARY: Hapless PRO needs lesson in emailing

It seems that some communications specialists are still grappling with one of the discipline's most widely used media - email - despite its rampant growth to near ubiquity over the past ten years or so.

When Observer journalist Gemma Bowes asked for a sneak preview of the Queen Mary 2 for the paper's Escape travel section last week, she got the following response from its PRO - intended for his colleagues, of course: 'Please tell her she can't come. We have enough on without having to drag yet more dreary journalists round the old tub tomorrow.' His name? Eric Flounders. Doesn't he just.

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