Wells Fargo reassures customers about coronavirus

An employee of the San Francisco bank tested positive for the virus.

Photo credit: Getty Images
Photo credit: Getty Images

Wells Fargo is emailing customers about its response to coronavirus after an employee in San Francisco tested positive for the virus.

An email went out to customers detailing the steps the bank is taking systemwide to keep branches and ATMs disinfected.

"As a precautionary step, we have begun installing hand sanitizer stations in our branches for use by both employees and customers, and we are conducting enhanced cleaning in other facilities as needed," the email stated. 

The San Francisco-based bank, which has approximately 7,400 locations, 13,000 ATMs and 70 million customers in the US, made a donation to combat the virus. It has allocated up to $6.25 million toward coronavirus response, including funds for the National Centers for Disease Control and Prevention Emergency Relief Fund and the International Medical Corps.

The bulk of the donation, up to $5 million, is allocated for local response, such as supporting employees who may be affected by coronavirus. 

In San Francisco, an employee who worked on the 23rd floor of one of its main office buildings tested positive for coronavirus this weekend. 

As for customers, Wells Fargo is promoting a toll-free line for them to talk to representatives about loans and other banking products they may require to bridge business or income strains caused by the virus and ensuing panic.

This story first appeared on campaignlive.com. 

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