Crisis comms 101: How the CAA guided stakeholders through Thomas Cook turbulence

The Civil Aviation Authority (CAA) has run, arguably, one of the most effective crisis comms operations of recent times in the wake of Thomas Cook's collapse. Director of comms Richard Stephenson explains how they did it and lessons learned.

by Arvind Hickman
The Civil Aviation Authority's Richard Stephenson has led an impressive crisis comms operation
The Civil Aviation Authority's Richard Stephenson has led an impressive crisis comms operation

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