Breakfast Briefing: Southwest Airlines apologizes for spate of cancellations

Also apologizing this week: Burberry and Google.

Photo credit: Getty Images
Photo credit: Getty Images

Southwest Airlines took the unusual step of apologizing to customers on Tuesday evening after a spike in cancellations and delays in the past week. In a statement, the airline’s COO blamed its mechanics union, which was quick to point the finger back at the carrier. Southwest cancelled 180 of its 4,000 flights on Tuesday, according to CBS News. Making matters worse for Southwest, the airline said this week that the partial government shutdown had a larger impact on its bottom line than originally thought, costing it $60 million in revenue from January 1-23, much more than the $10 million to $15 million it previously expected.

Also apologizing this week is fashion brand Burberry, which sent a model down the runway at Fashion Week London wearing a hoodie with what appeared to be a noose around the neck. Burberry’s creative director apologized and said the design was supposed to have a "nautical theme."

Not so much apologizing as acknowledging "an error" this week was Google, after Nest users were surprised to learn that their home-security devices also included a built-in microphone. "The on-device microphone was never intended to be a secret and should have been listed in the tech specs," the company said, via Business Insider. "That was an error on our part."

Samsung’s Galaxy 10 handset and Galaxy Buds have been leaked via a commercial that mistakenly aired on a Norwegian television network. The technology company is set to roll out, for real this time, the S10 and a line of products on Wednesday at a San Francisco event.

Amazon has reason to feel even more bullish about its ad business after eMarketer once again revised earlier estimates about its performance. The consultancy recalculated that Amazon made $3.3 billion in ad revenue in 2017, up from an earlier projection of $1.9 billion, according to The Wall Street Journal.

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