Flop of the Month: TSB's handling of bungled IT upgrade a recipe for reputational disaster

When a national newspaper runs a live blog about a failed IT upgrade at your company - affecting millions of customers - you know you have problems.

by Ian Griggs
TSB CEO Paul Pester's appeared to jump the gun with his assertion that all was well at the bank (image via tsb.co.uk)
TSB CEO Paul Pester's appeared to jump the gun with his assertion that all was well at the bank (image via tsb.co.uk)

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