Hyatt Hotels and Resorts account to FR Resolutions

Hyatt Hotels and Resorts has taken on FR Resolutions as its retained UK agency, three months after axing Hancock Communications.

Hancock, led by former Hyatt comms director Nicky Hancock, had worked for the hotelier for eight years.

FR Resolutions is tasked with assuming the press office, crisis management and consumer work previously undertaken for the firm.

The agency was formed specifically to service the Hyatt account, as a joint venture between lifestyle agency the Fox Rendall Consultancy and travel industry specialist Brighter PR.

The account team is headed by Lucy Fox and John Rendall from Fox Rendall, Brighter PR MD Debbie Flynn, and sister agency Brighter Resolutions director Sally Little.

The work will cover Hyatt's 123 hotels and resorts in the US, Canada and the Caribbean.

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