McDonald’s Thailand has issued an apology to consumers following a video that appeared on YouTube of a rat scurring across the dessert counter in one of its restaurants.
The video was taken at a McDonald’s outlet in the southern Thailand city of Hai Yat, in a shopping mall in the Lee Garden neighbourhood.
Although it was posted on Mar 21, the video received significant media interest last week, prompting McDonald’s to respond.
In a statement, McDonald’s confirmed that the rat had entered its outlet, according to Associated Press.
"We checked security footage and found that the accusation is true. A rat ran into the restaurant," the statement reads.
"We ordered the restaurant to clean all of its equipment and the whole restaurant, especially the dessert counter, right away."
The statement then went on to explain that the location of the outlet, Lee Garden, was "near street vendors and public sewers that are a breeding area for rats and insects".
McDonald’s said it was fully committed to hygiene and pest control, and has asked the shopping mall to increase rat control measures.