Meanwhile, McCarran International Airport in Las Vegas, where the fire occured, used Twitter as its main channel for communicating with the public and the media about the incident.
Customers and staff on flight BA2276 were forced to evacuate the aircraft on the tarmac at the airport after a fire broke out on board. Media reports suggest at least 14 people form the Boeing 777-200 aeroplane were taken to hospital. The fire was later extinguished.
In a statement issued by the BA press office, the company said: "We are continuing to care for the 157 customers who were on board BA2276 from Las Vegas to London Gatwick and will be organising alternative flights for them.
"All customers have been provided with hotel accommodation, and our colleagues are helping them with anything further they require. Customers who were taken to hospital have all been released following care and treatment."
BA promised to give its "fullest support" to the investigation into the incident, which is being conducted by the National Transportation Safety Board (NTSB) in the US. The statement also included a number that families or friends of passengers on board can call.
BA added: "The safety of our customers and crew are always our top priorities, and all of our other flights are continuing to operate as normal."
Meanwhile, McCarran International Airport published a series of tweets over the past 12 hours to update the public and the media about developments at the scene. A press conference was also arranged at the airport.
UPDATE 4:22 PM -- Incident @LASairport involved British Airways outbound flight 2276, bound for London Gatwick. Fire has been put out.— McCarran Airport (@LASairport) September 8, 2015
UPDATE 4:26 pm We ask media to follow our official Twitter feed @LASairport for updates. We cannot return each outlet's calls at this time.— McCarran Airport (@LASairport) September 8, 2015
UPDATE 8:23 PM -- Runway 7L @LASairport has been cleared by FAA and is expected to open later tonight. Alert was terminated at 8:14 PM.— McCarran Airport (@LASairport) September 9, 2015
In a statement, Boeing said: "Boeing is providing technical assistance to the NTSB as it investigates a British Airways 777-200ER incident that occurred prior to takeoff from Las Vegas McCarran International Airport."
This article was updated at 3.30pm UK time with a statement from Boeing.