What I do: Robert Scoble, Rackspace

Rackspace's evangelist talks to Sarah Shearman about the importance of personal relationships in a digital world.

Robert Scoble describes his role at Rackspace as "weird."

"I'm like a strategist, only I do not bring my learnings back into the company. Instead I put them on YouTube."

The technology evangelist, author, and video blogger, famous for his influential blog Scobleizer, was hired by open-cloud company Rackspace four years ago, after conducting a video interview with the organization's chairman.

"Rackspace began to see that traditional advertising was not working well and people liked doing business with a company where they knew someone - for instance, I know Scott Monty at Ford because of social media."

Rackspace enlisted Scoble to create video interviews with technology executives and innovative startups. On an average day, Scoble will conduct one to three video interviews to post on both his and Rackspace's blogs, as well as Google+, Facebook, YouTube, and LinkedIn.

As well as regularly speaking at events - most recently at Midem in France and Startup Grind in the Silicon Valley - Scoble is co-authoring his next book, set to publish in six months. Age of Context examines the coming together of responsive wearable computing, social network data, and technology to let companies build personalized products such as the new Google Glasses.

Having held a range of communications roles, including technical evangelist at Microsoft, Scoble has ridden the wave of change in the industry.

He says PR professionals now have to "play a different game" because the way a message gets to consumers has changed.

"People in communications require new skills and have to be more adept at technology," he explains, saying there are more ways to be filtered out and for incorrect information about a company to circulate online.

Despite this change, however, communications is "still a business of relationships," he adds.

His golden rule for professionals is surprisingly old school: Make lists of tech journalists and influencers on social networks. "I've created a list of every tech journalist I need to find. I have been watching them for years and know what they care about so I know how to approach them," he says. Building personal relationships is still important in this era of digital media, he adds.

Scoble is always switched on. Following thousands of people on Twitter, Facebook, Google+, LinkedIn, Quora, and Techmeme across three screens keeps Scoble up at night. That and chasing his kids.

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