Japanese automakers Toyota, Honda, Nissan, and Mazda are recalling 3.4 million vehicles around the world due to faulty airbags that were manufactured by Takata Corp.
The defective airbags, which could injure passengers or catch fire, are causing recalls of 1.7 million Toyota vehicles, 1.1 million Honda cars, about 480,000 Nissan vehicles, and 45,500 Mazda units.
Honda spokeswoman Akemi Ando said the problem with the airbag was due to human errors during production, where “a worker forgot to turn on the switch for a system weeding out defective products, and parts were improperly stored, which exposed them to humidity."
While the defects weren't caused by the automakers themselves, they are still the ones who have to communicate to consumers, stakeholders, and employees worldwide. So far, each company has been proactive in its responses.
All of the auto companies have listed the vehicles that could be affected by the faulty airbags, and they've given consumers either websites or numbers to find more information. Toyota and Honda will also reach out to customers with cars on the list.
While the companies have been less proactive on their social media channels, they should make sure they have staffers ready to answer questions via Facebook and Twitter.