Comcast apologizes for porn snafu

PHILADELPHIA: Comcast customers in the Tucson, AZ, area were surprised during the fourth quarter of the Super Bowl when a short clip of pornography interrupted the game.

PHILADELPHIA: Comcast customers in the Tucson, AZ, area were surprised during the fourth quarter of the Super Bowl when a short clip of pornography interrupted the game. The company's initial investigation suggests it was an "isolated malicious act," said Jenni Moyer, senior director of corporate communications for Comcast.

While the company investigates the situation, it was also in outreach mode all day Monday, encouraging customers to reach customer service via e-mail and telephone. The company responded on Twitter and in message boards, and released official statements apologizing for the situation. The clip, which featured male nudity, was reportedly from adult cable channel Club Jenna, but Comcast is still investigating.

"Our focus today has been looking to provide the facts through whatever channels we have available," Moyer said. The company is handling the situation internally, including its online and telephone channels, and is responding to both national and Arizona-area media.

As for the next step, Moyer told PRWeek, "Issuing a credit to those customers affected is definitely something in the works."

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