Toyota names quality control officer

Following up on its promise before Congress last month, Toyota has named its first chief quality officer.

Following up on its promise before Congress last month, Toyota has named its first chief quality officer.

Steve St. Angelo, EVP for Toyota Motor Engineering and Manufacturing North America, will head the company's North American Quality Task Force, which is responsible for ensuring quality control at the beleaguered automaker.

The move follows a Congressional hearing in which CEO Akio Toyoda promised to create the position, after a massive recall that has done much to tarnish the company name.

From the Los Angeles Times:

In North America, St. Angelo will be charged with executing improved quality assurance; enhanced customer research; strengthened quality management training; incorporation of best practices through outside professionals; and closer cooperation with regulatory authorities, Toyota said in a statement. "We are making fundamental changes in the way our company operates in order to ensure that Toyota sets an even higher standard for vehicle safety and reliability, responsiveness to customers, and transparency with regulators," St. Angelo said. "The new organization will open the lines of communication globally and enable us to respond faster here in North America to any concerns about our vehicles."

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