Ted Birkhahn became Peppercom's first COO last year after working his way up from account executive over 11 years. In his current role, he manages more than $3 million of the firm's business, which includes one of its largest accounts, Ernst & Young. Birkhahn is also credited with winning $1 million of new business revenue for the firm last year. In addition to managing the New York office, Birkhahn also created and runs Peppercom's global partner network, a group of 25 affiliate firms across 20 countries. Outside of his day job, Birkhahn sits on the board of Youth About Business, a nonprofit corporation that provides leadership training to youth in underserved communities.