JetBlue issues statement on angry flight attendant

JetBlue Airlines has issued a formal statement responding to yesterday's incident when flight attendant Steven Slater exited the plane via an emergency chute after arguing with a passenger and telling off the entire fleet.

JetBlue Airlines has issued a formal statement responding to yesterday's incident when flight attendant Steven Slater exited the plane via an emergency chute after arguing with a passenger and telling off the entire fleet.

The airline is not responding to specific requests for information, but issued a generic statement, confirmed Alison Croyle, manager of corporate communications. The team is not even responding on its Facebook page, which currently makes no reference to the incident. It is likely to be deleting comments on its page, considering Slater's growing presence elsewhere on the social network.

Croyle added that the communications team is handling the situation in-house.

From the statement: "There were no injuries and all customers deplaned the aircraft safely through the jetway. At this time, we are working with the FAA and Port Authority of New York and New Jersey to investigate the incident. At no time was the security or safety of our customers or crew members at risk."

The airline would not discuss future internal or external communications plans related to the incident.

 

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