Hayes began at UPS in 1994 as a marketing director. He held other positions in the company, including VP of electronic commerce and technology marketing, VP of brand and customer communications, and VP of US marketing. Before UPS, Hayes worked in management roles at The BOC Group, CIBA Geigy, and FMC Corporation.
Hayes will replace Lisa Hamilton, current VP of public relations, who will assume a role as VP and executive fellow with The Annie. A. Casey Foundation, a private charitable organization created in 1948 by Jim Casey, UPS founder.