Research In Motion founder and co-CEO Mike Lazaridis apologized this morning in a short video clip on the company's website after nearly three days of disruptions to its BlackBerry service.
The trouble began on Monday when BlackBerry users in Europe, the Middle East, and Africa experienced everything from disruptions to email and messaging to full-blown outages. Yesterday, the problem hit North American users.
Lazaridis made his first public appearance today to address the issue. On this morning's conference call, he said a failure in RIM's European data center was to blame for the deluge of disruptions worldwide.
BlackBerry customers have been venting their frustrations on Twitter, in particular, about the RIM's lack of communication and transparency about the outage. Meanwhile, analysts are speculating that the outage, reportedly its largest, could be "a fatal blow" to RIM.
RIM shares have dropped 80% of their value since the summer of 2008.