Following numerous complaints from consumers about Jawbone's UP health and fitness wristband, the company has posted an apology letter on its website. It has also issued a “no questions asked” refund policy that allows consumers to get their money back while keeping the product.
As part of Jawbone's strategy for dealing with the situation, the letter says it has been working to identify and fix the issues, details the return policy, apologizes to consumers, and encourages them to continue to send feedback.
Jawbone remains deeply committed to addressing all issues with UP, investing in the category and giving our customers the tools to live a healthier life. We've temporarily paused production of UP bands and will begin taking new orders once these issues have been sorted out. In the meantime, we'll continue to release app updates for existing users.