Despite that, Hynes asserted that "technology is enabling change, not driving it." Peer to peer influence is growing, trust in institutions is eroding, and PowerPoint is a terrible invention.
Ostrowski echoed these sentiments, touting "the rise of horizontal influence." She urged agency leaders to listen more, project risks far into the future, embrace global diversity, and make the hard choices about sacrificing decrepit parts of your agency in order to invest in new communications tools.
The session was moderated by journalist/consultant Paul Holmes, who has the odd habit of referring to every point about PR agencies using the word "we."
"We all have big parent companies," "we all tend to hire...," etc.
Holmes does not, in fact, have a parent company.