365 Main responds

Last week’s power outage in San Francisco also created a PR crisis for 365 Main. The data center's back-up generators failed during the outage,...

Last week’s power outage in San Francisco also created a PR crisis for 365 Main. The data center's back-up generators failed during the outage, causing popular Web sites like Craiglist and Technorati to go dark. Yesterday the company released a statement identifying the cause of the outage: a faulty component in the back-up generator.

The release explains what should have happened: 365 Main’s back-up diesel generators should have taken over. It explains what did happen: three of 365 Main’s 10 back-up power generators, manufactured by Hitec, failed to complete their start sequence because of a memory problem in an essential component of the back-up generator known as a DDEC (Detroit Diesel Electronic Controller). And how they fixed it: 365 Main has implemented a DDEC fix in its San Francisco and El Segundo facilities. The release also includes apologizes from 365 Main CEO Chris Dolan and Hitec CEO Glenn Ellis.

And then the company gives itself a nod for a job mostly well done:

Since its inception over five years ago, 365 Main has delivered 99.9967 percent power uptime to customers across its five-data-center portfolio. This includes the outage experienced in San Francisco last week.

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