Now shipping…

Of course the reputation and brand of a service company like Netflix depends in large part on the efficiency and quality of the service. For...

Of course the reputation and brand of a service company like Netflix depends in large part on the efficiency and quality of the service. For Netflix customers, that means prompt processing of returned and requested DVDs.

The Boston Globe’s Erica Noonan has a very interesting profile of the main sorting facility for Netflix in New England, with a nice slideshow of the workers in action. The exact location of such facilities is a trade secret, to prevent would-be burglars as well as overly eager customers who might try to drop by to pick up a new release.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register
Already registered?
Sign in