SEATTLE: Amazon.com?s response to a Muslim customer who received a vandalized copy of the Koran is good, but not good enough, said a Muslim civil rights organization.
Los Angeles graduate student Azza Basarudin ordered a used copy of the Muslim holy book through Amazon from a third-party vendor. But when she received it, the words ?Death to all Muslims? were scrawled inside the front cover.
Many third-parties sell used books, music, and other products through Amazon.com. The company that sold the Koran is Bellwether Books, which has said it was originally sold to them vandalized, and they did not know it had been vandalized when it was sent to Basarudin.
?Once we heard about the incident, we contacted Bellwether Books, and they were very responsive, and apologized,? said Patty Smith, Amazon.com?s director of corporate communications.
Amazon.com has also refunded the purchase price of the book, sent Basarudin a brand new copy of the Koran, and also sent her a gift certificate with an apology.
But the Muslim Public Affairs Council wants a public apology from Amazon.com, said Edina Lekovic, the group?s communications director.
?We are very encouraged [Amazon.com] is taking this case seriously,? said Lekovic. ?But they have yet to issue a public apology. We won?t consider this resolved until they do.?
Lekovic said a public apology is what Basarudin wants. She praised Amazon.com for responding quickly, and being sensitive to the nature of the incident. But Amazon.com needs to go one step further with a public apology.
Amazon.com has spoken to Bellwether about quality control, and is not allowing it to sell copies of the Koran in the future, said Smith.
?This was an isolated, regrettable incident,? added Smith. ?We have responded to people as they have inquired about it. We felt like we have responded appropriately, and have let folks know what we have done to ensure it doesn?t happen again.?