Skies prove unfriendly for one PR exec

CHICAGO: The positive attitude that PR demands means that pros are often reluctant to publicly criticize anyone or anything. But United Airlines, beset by a sky-full of troubles this summer, has managed to disrupt even the sunniest of outlooks.

CHICAGO: The positive attitude that PR demands means that pros are often reluctant to publicly criticize anyone or anything. But United Airlines, beset by a sky-full of troubles this summer, has managed to disrupt even the sunniest of outlooks.

CHICAGO: The positive attitude that PR demands means that pros are

often reluctant to publicly criticize anyone or anything. But United

Airlines, beset by a sky-full of troubles this summer, has managed to

disrupt even the sunniest of outlooks.



Take the case of Scott Phillips, who heads a Chicago PR agency bearing

his name. Thanks to United cancellations, Phillips lost out on a chance

to pitch for a dollars 250,000 account.



When he called United for an explanation, he encountered a phone

run-around that prompted him to try e-mail. The answers he got there

were so absurd that Phillips decided to take the entire matter to the

Chicago Tribune. A columnist subsequently wrote about the ordeal on the

front page of its August 18 business section.



’I typically don’t pursue these things rigorously,’ said a

still-frustrated Phillips, adding he had no choice but to speak up after

he was ’handed a line that was obviously so untrue.’



After ignoring his questions about exactly how many flights had been

canceled, United pushed Phillips over the edge when it offered him a

dollars 250 travel voucher. Phillips saw no reason to accept a voucher

for a flight that in all likelihood would never take off.



’The travel agent we work with isn’t even booking United anymore,’ he

added.



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