Analysis: Client Profile - FAA tries to fly right with public and media - Growth in commercial aviation has put tremendous pressure on the FAA. James Bourne examines its efforts to relieve the stress

A defining moment for the Federal Aviation Administration (FAA) came in May 1996 when ValuJet flight 592 plunged into the Florida Everglades, killing 110 people and leaving investigators sifting for shards of evidence through a snake- and alligator-infested swamp.

by JAMES BOURNE

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