THINKPIECE: In this tough economy, PR agencies need to take aharder stance on getting paid

The Federal Reserve Board's decision to cut short-term interest

rates to revive our moribund economy should be of particular interest to

the CEOs and CFOs of PR agencies everywhere. The same applies to daily

T-bill rates. Why might you ask? Because it seems many of us are in the

banking business these days.

Since late last year, not a week goes by that a PR agency isn't

announcing staff layoffs, citing reduced client spending and bad debt

expenses as a primary reason for the 'rightsizing.'

Let's examine how our role as bankers to our clients has contributed to

our recent problems:

XYZ Agency wins a new account and is asked to begin work immediately. To

comply, we often extend a 'line of credit' to these clients that

includes access to our staff, media contacts and vendor relationships

while contract details are being negotiated.

Now, as anyone who has ever worked on the corporate side knows, it can

take 60-90 days to get contracts approved, accounts payable vendor

numbers established, and invoices processed for payment. In the

meantime, agencies have been working for 60-90 days without

remuneration, having subsidized newswire distribution, travel, printing

and other costs for our clients.

In a strong economy, we were likely to eventually get paid. However, in

a weak economy where budgets shift constantly, client contacts are being

outplaced themselves, and technology companies, in particular, are short

on cash, getting paid becomes a dicey proposition.

While extending credit to anyone who doesn't have an established credit

history is a bad idea in the first place; if you or I were to tell our

creditors we couldn't pay for 60, 90 and even 120 days, we'd be watching

the repo man drive away with our car. We, on the other hand, continue to

service these clients because we're afraid if we cut off service, we

won't get paid what is already owed. It's a vicious cycle we

collectively need to stop to ensure the financial health of the agency


So what's the solution? Stop being a bank for clients. Our brethren on

the advertising side learned this lesson some time ago when they got

stuck with hundreds of thousands - and in some cases millions of dollars

- in unpaid media bills. Now, many ad agencies demand media payments up

front before committing to large ad buys. Why should we be any


Rick French is president & CEO of Raleigh-based Richard French &


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