PR TECHNIQUE: CELEBRITY PR - Managing celebrity clients. Thecelebrity publicity machine requires skills of a different ilk. AimeeGrove gets the scoop on managing celebrity challenges

Every PR practitioner encounters difficult, demanding clients. But

what if your clients are - literally - divas? What if a wrong move by a

client, who conveniently forgets (or willfully defies) your counsel,

could garner negative coverage read and seen around the world?

Just ask Howard Rubenstein. Client Denise Rich recently rejected his

advice to keep a low profile and granted an interview with Vanity Fair

writer Maureen Orth because she and Orth share the same astrological


Sure enough, the piece is a scathing report on Rich and her ex-husband's

pardon, which sent Rubenstein scurrying to line up damage-control

interviews with Larry King and Barbara Walters.

There are fewer blue-prints of success in celebrity PR than in the

corporate or consumer-product worlds. Each client is an individual with

a different career to preserve and image to project. "No two people ever

have the same publicity campaign, and we are the gatekeepers for

everything from interview requests to invitations to Bar Mitzvahs," says

Marleah Leslie, whose firm Marleah Leslie & Associates handles such

stars as Jim Carrey, Ricky Martin and Tim Allen. "There are no rigid

rules like there are for launching a new product or brand. Each of my

clients has their own quirks and style, and what worked for one might be

completely wrong for another."

Jeff Smith, a former AE for Lee Solters Publicity who spent years in TV

and movie publicity before becoming a GM in Magnet Communications' LA

office, believes celebrity clients require more compassion.

"You have to remind yourself that these are real human beings, not just

a product you are trying to sell," Smith says. "For example, you may

want to splash your client's face all over everything. But maybe that

much publicity would be bad for their future or would be outside their

comfort zone."

He adds, "It's difficult to craft a long-term strategy because their

careers bounce around so much. Sometimes you'll pitch a magazine with a

four-month lead time when the client's movie is done and in production,

but then the film release date gets pushed out. Or maybe they get edited

out altogether. Or maybe she gets married or has a baby and suddenly

everyone wants her."

Publicists walk a fine line between maintaining relationships with movie

studios and the celebrities employed by those studios. The two are

"often at cross-purposes," says Joe Libonati, an associate with ID PR, a

boutique firm that handles Brendan Fraser and Milla Jovovich, among

others. "The studio might want your client on the cover of FHM, but the

client doesn't want to be photographed topless. It comes down to

image-branding, and celebrities need to be careful."

One of the most important factors in successfully managing celebrity

clientele is not being intimidated by fame. Starstruck publicists don't

earn respect and trust from clients and aren't likely to last long in

the business.

"You have to be able to work with celebrities on a very professional

level," explains Mary Semling, SVP of the Entertainment Marketing,

Celebrities & Athletes division of Edelman PR Worldwide. "You have to

just turn off the side that wants to say, 'Wow, it's Bradley Whitford

(of The West Wing) sitting across from me,' and remember the important

things like, 'Does Bradley know his message points?'"

It's necessary to maintain a sense of separation between you and your

clients and to rarely cross the line into inappropriate familiarity. For

example, Dan Klores, whose New York-based firm has handled such

celebrities as Sean "Puffy" Combs, says publicists should never try to

imitate a client's style or dress. "Most celebrities don't want to see

their publicist as a reflection of themselves. They want a publicist

who's buttoned up, not in a halter top and low-rise jeans."

Publicists make a name for themselves in the business by not dropping

names - and by remembering who is paying their bills.

"You're the counselor, not the star," says Klores. "Many publicists

start to mistake this and can begin to get a little full of


It is also important to set and maintain strong lines between what is

reasonable and what is beyond the call of duty. "There are clients who

demand lots and lots of your personal time, and people do get abused

sometimes," says Smith. "But the responsibility falls on publicists to

set boundaries and enforce them."

Persuading a celebrity to take media advice often means persuading - or

compromising with - other members of their management team. Stylists,

managers, personal assistants, friends and relatives all may have vested

interests in the celebrity's image. "Juggling everyone's different needs

requires lots of diplomacy, tenacity and tact," says Simon Halls of

PMK-HBH, the new firm created by the recent merger of Huvane-Baum-Halls

and PMK, which manages publicity for actors such as Gwyneth Paltrow, Tom

Cruise and Jude Law.

Successful publicists emphasize the long-term rather than dwelling on

the immediate. "Make sure clients remember that everything they do in

the media has long-term repercussions for their careers, and that it's

not just about promoting this one album or that one movie," says


Or as Rogers & Cowan associate Stan Rosenfield, whose clients include

Will Smith and George Clooney, puts it, "It's like playing a good game

of pool. It's not enough to sink the shot, you also have to leave

yourself set up for the next shot."


1. Do maintain a business-like appearance and resist the temptation to

imitate the style and dress of your client

2. Do learn to negotiate and compromise with other members of a

celebrity's management team

3. Do communicate the long-term implications of various media interviews

and appearances

1. Don't let the fame factor intimidate you. The bottom line is that

these are clients who have hired you for your professional advice

2. Don't let celebrities abuse you. Set boundaries from the beginning of

the relationship

3. Don't drop names or act overly self-important because of your

association with the celebrity.

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