MEDIA TRAVEL: Media Roundup - Rest assured, hotel coverage is veryaccommodating

Representing the hotel industry is known to keep PR execs awake at

night. David Ward takes a look at what publications cover the industry,

and why the small details are the key to great coverage.

Unlike many business segments, the lodgings industry has few dedicated

consumer outlets, and most travel magazines tend to focus more on

destinations in general rather than accommodations.

But in many ways, the lack of a direct consumer market actually works to

the advantage of PR firms representing hotels. "Pitching hotel stories

is easier because there are so many angles," explains Laura Davidson,

president of Laura Davidson Public Relations. "It can be business

travel, it can be spas, it can be design trends. On the consumer side,

journalists are always looking for hotel-related stories."

Cindy Kurman, head of Chicago-based Kurman Communications, says that

most hotels have become fairly savvy about generating coverage. As an

example, she notes that many have upgraded their restaurants, and are

now pitching to food critics. "Restaurants within hotels have become

destinations unto themselves, and in many cases it's the restaurant

that's getting the repeated play nationally," she says. Alain Ducasse at

the Essex House in New York is one such example.

In these tumultuous financial times, hotels, or more precisely occupancy

rates, have also emerged as a key indicator as to how the national

economy is doing. "Lots of reporters have been calling - even those that

don't even cover the hotel industry - asking me whether we are slashing

rates or doing other things to counter the decline in business

travelers," says Vivian Deuschl, Ritz-Carlton's corporate VP of public


Coveted hotel and travel coverage

On the consumer side, the leading reporters covering the hotel business

tend to be from high-profile national publications. They include Salina

Khan and Chris Woodyard of USA Today, Michelle Higgins of the Takeoffs &

Landings column in The Wall Street Journal, The New York Times' Joe

Sharkey, and Jane Levere, a freelancer who frequently writes for the

Times' Sunday Travel section. Among the most sought-after magazine

journalist is Jim Glab, who edits the Best Deal page for Travel +


Television can also provide some opportunities for exposure, especially

cable networks such as the Travel Channel and news outlets such as


But Meryl Pearlstein, SVP with New York-based Nancy J. Friedman Public

Relations, notes, "A lot of broadcast outlets want you to supply the

b-roll, and that's a problem for smaller hotels that don't have the

budget to do that."

Trade coverage of hotels is dominated by a handful of outlets, such as

Hotel & Motel Management, Lodgings, and leading convention publications

like Successful Meetings and Meetings and Conventions. Jeff Higley,

editor-in-chief of Hotel & Motel Management, says his publication

focuses primarily on operational and financial issues that impact the

$24.5-billion-a-year hotel business. "The things that we're

covering now are all tied to the economic downturn," he says. "After

record profits for the past five years ... this year, we're not going to

see profits increase at the same rate."

Several PR execs suggest that placement in the trade publications is a

good way to attract the interest of the mainstream. But Higley says many

of the pitches he receives are attempts to generate coverage for a

single hotel property. "We're looking more for trend pieces," he


"We may do a regional report on the hotels of say, New York or San

Francisco, but we tend to focus more on the bigger picture."

Reviews, reputations, and Evian ice cubes

Much like the travel industry, consumer journalists covering the hotel

business can be reviewers as much as they are reporters. "They all have

a strong base of knowledge, and you hope that the property is up to

their standards," says Pearlstein. "If they do criticize, usually it's

fair and deserved."

In major cities like New York, San Francisco, and London, hotels can

have a cache that extends far above their physical amenities. Indeed,

hotel owners such as Ian Schrager have been able to turn their

properties into hot locations for a celebrity-heavy "in crowd" that gets

duly noted by the lifestyle press.

But while that may work for New York's Paramount or West Hollywood's The

Standard, Pearlstein warns this pursuit of hotel "trendiness" doesn't

work for every property. "We've worked with hotels like that in the

past, and I think you need something more sustainable than that to keep

the hotel going," she says. "The more successful hotels survive because

they have a really tangible benefit."

That benefit could be almost anything, including location. Deuschl has

leveraged the opening of the Ritz-Carlton in downtown New York into a

spate of upcoming stories. "That's a good example of a story in that

we're coming back to New York after having left several years ago," she


"You have to be more creative in your pitches than in the past because

it's a very competitive market." The New York Times carried a piece in

its Sunday Real Estate section on the new hotel, mentioning that guests

may choose the brand of water used in their ice cubes.

Given the wide range of accommodations in any city, hotels now promote

virtually any edge they have, including the quality of the linens and

the availability of the latest technology (such as broadband and

wireless Blue Tooth connectivity). "Technology has really been one of

the consistent stories we follow," notes editor Higley.

But hotels can also generate coverage by promoting their attempts to

satisfy the needs of specific travelers. Pearlstein was able to leverage

two of her clients - the Canoe Bay resort in Wisconsin and the Grace Bay

Club in the Turks and Caicos Islands - into a pitch on the emergence of

couples-only hotels. The story, which bucked an emerging trend of family

vacations and hotels, generated coverage in Departures, Expedia Travel,

the Chicago Tribune, Atlanta Homes & Lifestyles, and Conde Nast


Kurman suggests that PR execs keep an open mind when representing a

hotel, looking at every feature - including, in some cases, bathroom

fixtures - as a potential promotional vehicle. "A hotel is more than any

one single element," she says. "It's the total picture. You have to make

it about lifestyle and the experience of staying there."


Newspapers: The Wall Street Journal; The New York Times; USA Today;

Chicago Tribune; LA Times

Magazines: Travel + Leisure; Conde Nast Traveler; Time Out; Business

Traveler International; Forbes; Fortune; Travel Holiday; regional and

urban publications such as Atlanta Home & Lifestyles; New York, Los

Angeles; Architectural Digest; Departures

Trade publications: Hotel & Motel Management; Lodging; Successful

Meetings; Meetings and Conventions; Travel Week; Travel Agent Magazine;

Hotel Business

Television: Travel Channel; CNN Internet: Expedia; Orbitz; MSNBC;


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