DALLAS: American Airlines and the Dallas Fort Worth International Airport (DFW) are still answering difficult questions about an Alzheimer's patient who has been missing for over three months.An article in the Los Angeles Times last week reviewed the efforts of both the airline and the airport in the search.
American took issue with some of the implications in the article, saying that the reporter did not disclose all that the airline had done for the family.
Margie Dabney, who suffers from the disease, disappeared on December 5 while on her way to a connecting American flight to Los Angeles from Indianapolis.
She went missing after entering a restroom unaccompanied, as the airline escort took her husband into the men's room.
"We made significant efforts here to take care of what we could for the family,
said Andrea Rader, a spokesperson for American, who has been handling the issue.
"We hired a private investigator, and devoted a full-time customer services manager to the family,
DFW itself was criticized for not alerting the media to the fact that Dabney was missing until two days after she disappeared.
Ken Capps, DFW's VP of public affairs, said that while passengers are primarily the responsibility of the airlines, the airport's own staff was working hard to find her.
"We did not contact the media because our airport public safety department felt they would be able to find her,
The airport, working with the Alzheimer's Association, has now implemented a new procedure to notify the media and the relevant parties in the future. The association is also providing training to employees on helping people with Alzheimer's.