NPower CEO writes apology letter to domestic customers

NPower CEO Paul Massara has written an apology letter to domestic customers for service problems resulting from the installation of a new billing system.

In the letter, which is echoed by content on the company's website, Massara promises they will not lose out financially as a result.

NPower is also making a £1m payment to the NPower Health Through Warmth Scheme Crisis Fund, which supports vulnerable homeowners with cold-related illnesses.

Half of this money will be allocated to Macmillan Cancer Support, which has been the energy company’s corporate charity partner for nine years.



Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Already registered?
Sign in